RN
Reinart N
1 reviews | Active since Jun 2018
04 Nov 2019, 15:32
Payment delay and bad customer care
I do not like to complain but Alexander Forbes has been dragging their feet with my withdrawal of Group Provident Fund - Unclaimed Benefits. I sent all the documents as requested in May 2019. I have been in touch with one of their Senior Fund Administrators asking when this will take place. First, it was a problem with expediting the process, then it was system issues and now I am not hearing anything back after emailing and asking about this a few times. What is going on Alexander Forbes?
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Alexander Forbes Financial Services's replyOfficial
05 Nov 2019, 07:12Dear Reinart N
Thank you for taking the time to advise us of the difficulty that you experienced.I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Kusha Naidoo
NNR-445
Thank you for taking the time to advise us of the difficulty that you experienced.I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Kusha Naidoo
NNR-445
Alexander Forbes Financial Services's reply05 Nov 2019, 07:12
Official
Dear Reinart N
Thank you for taking the time to advise us of the difficulty that you experienced.I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Kusha Naidoo
NNR-445
Thank you for taking the time to advise us of the difficulty that you experienced.I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Kusha Naidoo
NNR-445