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Dear John, 

 

At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  

 

We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 

 

We will investigate your query and provide feedback with the contact details provided.   

  

Kind Regards 

Customer Insights and Escalations