PAY-OUT NIGHTMARE!!!!

I have an unclaimed provident/pension with Alexander Forbes. On the 6th of May 2015 I personally went to their offices in Sandton and handed in all the relevant documents needed for my claim.<br> I was advised that it will take 4 to 6 weeks, I have been calling twice a week as we are now in week ten. On the 29th of June 2015 I called and was told that the tax directive was received back from SARS on the 26th June 2015 and payment will now be done in the next 7-14 working days of which the 14th day is today. I called in today to find out if payment will be made today only to be told that they now have to enquire from the pension fund if my claim is valid. After 10 weeks and a directive from SARS I cannot believe this is happening, is this not the first step that was taken. Every time I call the customer service they cannot give you any details on how far your claim is they than escalate your query to the administrators which has a 48 hour turnaround time, but the results is always the same, you have to wait another week. Why do they have a call centre that cannot give you proper results? Why do you have to wait so long?<br>