Pay out a hussle

I have submitted my claim for pension fund with Alaxender Forbes on the 8th of May 2015 and after two weeks I received a message saying they have received my claim and will process it. on the 24th of June I received another message from Alexander Forbes saying they have started transferring it and will get a response within the nest 10 working days but since I have not receive anything from them. I have tried to sent e-mails to Karen some without any response and also calling her LAN line sometimes no one will answer or sometimes it get answered only to be told that she is on leave. This past Monday I was lucky cause she answered the phone and she said she can see my e-mails and i will get a response before end of business Monday but nothing materialized even when I sent her an e-mail this morning there was no respond.