NM
Neo M

1 reviews | Active since Nov 2016

30 Mar 2017, 17:52

Pay out

<p>I called AF today as they had to pay me out yesterday. I was told my payment was due but had not been loaded onto the system. I was then told my the call centre agent that an an administrator would call me before 5 close of business. When I tried calling back at 17h39 they had knocked off .I want someone to call and explain. Payment take between 7 and 14 working days which has past. SARS completed their side on 09th March. </p> <p> </p>

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply30 Mar 2017, 18:04
Official

Good day -

Thank you for bringing this to our attention. My sincere apology for the inconvenience caused.

I will further investigate and ensure I call you tomorrow morning by 09:00am with feedback.

Regards -

Alexander Forbes Complaints And Customer Experience Team.

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