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Tholakele M

1 reviews | Active since Feb 2021

26 Aug 2022, 16:04

PAY NOT PAID ON PAYDATE

I'm so hurt with the way you treat your clients, especially pensioners. You don't treat them with respect and the level of incompetence is on another level. I changed banking details for my mom in August, was told last week thgat you won't be changing them since the new ones are for the credit card. Today she dfidnt receive her pay, and I'm only told today that it's because I never instructed you to put back the very same old details. Noone could call and advise her of the implications and I am so perturbed by the fact that she still hasn't received her pay on a Friday. I presume the query is still open since there is information lacking. Do us a favour and pay her, her pay intk the old Capitec account, with immediate effect.

0
Replies (3)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply26 Aug 2022, 16:17
Official
Dear Tholakele  At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.   We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided.     Kind RegardsCustomer Insights and Escalations
AAAA-6466

TM
Tholakele M's update26 Aug 2022, 16:44
Reviewer Update
While you're investigating, my mom shouldn't have her pay, be inconvenienced the whole week end. Is that fair? Why are we really here, can't you just be proactive? I always have to complain before you can do simple things correctly. This is beyond wrong and worse of it all you won a tender with the municipality based on the things you had promised to render like customer service, which is definitely not the case right now.
TM
Tholakele M's update29 Aug 2022, 13:02
Reviewer Update
No response up until now, it's after 12.00 on Monday. I started calling you on Friday morning, this shoiws how much you don't respect & value your customers.