ZM
Zaahidah M

1 reviews | Active since Mar 2022

02 Apr 2023, 05:37

PAY ME WHATS MINE

It's been 6 month that I'm waiting on my own money to be paid out to myself. When they wanted me to claim they called me whole day every day and now all they do is say they will call me back no information is given about my own personal account.. I waist my time and money on airtime to call them and I never get an answer.. The amount that should be paid out keeps changing it seems like they are *****ing from my money and keeping me in the dark.. It's not supposed to take this long as the advice mentioned when we starter back in August 2022, I should have been paid out already and when I do call I keep getting different stories... What the hell is happening!! SEEMS LIKE THEY ARE JUST RIPPING US OFF....this is my own. Money you paying me it's not a gift

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply03 Apr 2023, 08:04
Official
Dear Zaahidah At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.   We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided.     Kind RegardsCustomer Insights and Escalations