RB
Rhandzu B
1 reviews | Active since Mar 2025
07 Jul 2025, 22:20
PAY ME MY MONEY!!!!
I exited from my former employer on the 31st of May. On the 6th of June, I received a text from Alex Forbes saying they will process my elected option (complete withdrawal) within 6 weeks of my notification date. On the 20th of June, I woke up to a deposit of R1400 from Alex Forbes, with a text saying my claim has been paid. Where is the rest of my money?!!! The lady I spoke to in your call center says that R1400 was two pot, I don't wanting no F***NG two pot, I chose to withdraw all of my money. PAY ME MY MONEY!!!! I WILL DRAG YOU TO THE OMBUDS AND BACK
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
08 Jul 2025, 08:05Dear Rhandzu,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply08 Jul 2025, 08:05
Official
Dear Rhandzu,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
RB
Rhandzu B's updateReviewer Update
08 Jul 2025, 09:24I received a call from one of your staff members, wanting me to send a copy of my ID number as well as a letter from the bank that I want my withdrawal to be paid into, as you have not received that from the employer. Why did you not require all of that before paying me a two-pot I didn't ask for? Where did you get my bank account from then?
She also stated that the rules have changed in terms of withdrawals, in that you need to verify with the person whether they want to withdraw their money or not. I resigned on the 31st of May, you sent me an SMS confirming my claim submission the 6th of June, why does it take me coming to Hello Peter to tell me the ****** rules have changed? When were you gonna tell me otherwise?
Your *********** member of staff then requests my email address to send this request for bank account and ID copy to, which she still got wrong after I spelled it out to her, which is reason, I believe, the email has not made its way to my inbox yet. My email AND phone number are tied to both this account and yours. Where did you get my number to call me on if you don't have my email address?
STOP WITH THE ****** DELAY TACTICS PLEASE AND JUST PAY THE MONEY WE WORK ****** HARD FOR. THESE ARE OUR LIVES YOU ARE TOYING WITH
She also stated that the rules have changed in terms of withdrawals, in that you need to verify with the person whether they want to withdraw their money or not. I resigned on the 31st of May, you sent me an SMS confirming my claim submission the 6th of June, why does it take me coming to Hello Peter to tell me the ****** rules have changed? When were you gonna tell me otherwise?
Your *********** member of staff then requests my email address to send this request for bank account and ID copy to, which she still got wrong after I spelled it out to her, which is reason, I believe, the email has not made its way to my inbox yet. My email AND phone number are tied to both this account and yours. Where did you get my number to call me on if you don't have my email address?
STOP WITH THE ****** DELAY TACTICS PLEASE AND JUST PAY THE MONEY WE WORK ****** HARD FOR. THESE ARE OUR LIVES YOU ARE TOYING WITH
RB
Rhandzu B's update08 Jul 2025, 09:24
Reviewer Update
I received a call from one of your staff members, wanting me to send a copy of my ID number as well as a letter from the bank that I want my withdrawal to be paid into, as you have not received that from the employer. Why did you not require all of that before paying me a two-pot I didn't ask for? Where did you get my bank account from then?
She also stated that the rules have changed in terms of withdrawals, in that you need to verify with the person whether they want to withdraw their money or not. I resigned on the 31st of May, you sent me an SMS confirming my claim submission the 6th of June, why does it take me coming to Hello Peter to tell me the ****** rules have changed? When were you gonna tell me otherwise?
Your *********** member of staff then requests my email address to send this request for bank account and ID copy to, which she still got wrong after I spelled it out to her, which is reason, I believe, the email has not made its way to my inbox yet. My email AND phone number are tied to both this account and yours. Where did you get my number to call me on if you don't have my email address?
STOP WITH THE ****** DELAY TACTICS PLEASE AND JUST PAY THE MONEY WE WORK ****** HARD FOR. THESE ARE OUR LIVES YOU ARE TOYING WITH
She also stated that the rules have changed in terms of withdrawals, in that you need to verify with the person whether they want to withdraw their money or not. I resigned on the 31st of May, you sent me an SMS confirming my claim submission the 6th of June, why does it take me coming to Hello Peter to tell me the ****** rules have changed? When were you gonna tell me otherwise?
Your *********** member of staff then requests my email address to send this request for bank account and ID copy to, which she still got wrong after I spelled it out to her, which is reason, I believe, the email has not made its way to my inbox yet. My email AND phone number are tied to both this account and yours. Where did you get my number to call me on if you don't have my email address?
STOP WITH THE ****** DELAY TACTICS PLEASE AND JUST PAY THE MONEY WE WORK ****** HARD FOR. THESE ARE OUR LIVES YOU ARE TOYING WITH