Pay claim in wrong bank account

<p>I have send my claim form with my Capitec Bank details, a bank statement, all that was certified by a commissioner of oath, to Alexander Forbes on the 23rd of March 12017 and was told that it will take 3 months to pay the claim. I have phoned them and was told the claim was not paid out yet and now after 4 months when I phoned again I was told that they have paid the money into Standard bank, that account was closed for about 2 years ago. They don't even tell you what the amount of the policy is that was paid out. How will I know that they going to pay me the correct amount and how long must I now wait to receive the claim.</p>