FN
Fiona N
1 reviews | Active since Dec 2023
28 Dec 2023, 07:38
Pathetic & Worst Customer Service Ever!!!!
My ex employer submitted my claim on 14/10/2023. I have called and emailed Alexander Forbes following up myself every week. Till today when I call I speak to different consultants and they refuse to give name of Administrator working on my claim. My December holidays have been a misery as they have no regard for other people's feelings. I am not working and have no food to eat as my payout still unresolved. Why should I wait 2months for my claim????? Why must it be paid out in 2024????? I would never recommend them to anyone their customer service is pathetic and lack of communication. I am deeply distraught and very disappointed!
Regards Fiona
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
28 Dec 2023, 09:19Dear Fiona
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply28 Dec 2023, 09:19
Official
Dear Fiona
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
FN
Fiona N's updateReviewer Update
28 Dec 2023, 14:12People must do their job. Just pay my claim please, no excuses!
FN
Fiona N's update28 Dec 2023, 14:12
Reviewer Update
People must do their job. Just pay my claim please, no excuses!