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Sonja O
1 reviews | Active since Apr 2019
25 Feb 2022, 10:02
Pathetic with claims
Most pathetic service. Karabo who is assisting with my claim has no email or communication skills. Then eventually ignores you and puts an out of office on her mail. Lies after lies after lies. Have been waiting 6 weeks. Now I'm told to wait another 3 weeks. Not my problem.
absolutely pathetic. I'll definitely not use this company again.
Helpful (0)
Replies (5)0
Replies (5)
Alexander Forbes Financial Services's replyOfficial
25 Feb 2022, 10:06Dear Sonja V
Thank you for taking the time to advise us of the service that you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
AAAA-2697
Alexander Forbes Financial Services's reply25 Feb 2022, 10:06
Official
Dear Sonja V
Thank you for taking the time to advise us of the service that you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
AAAA-2697
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Sonja O's updateReviewer Update
28 Feb 2022, 08:43Not happy with the feedback this is not exceptable.
SO
Sonja O's update28 Feb 2022, 08:43
Reviewer Update
Not happy with the feedback this is not exceptable.
SO
Sonja O's updateReviewer Update
01 Mar 2022, 11:06Complaint send 25 February. Received response to wait longer
Before this allready waited weeks for claim to be sorted
Get told to wait another week.
No response on my emails whatsoever after I said it's not exceptable.
I hope people read hello peter reviews before using a company.
Before this allready waited weeks for claim to be sorted
Get told to wait another week.
No response on my emails whatsoever after I said it's not exceptable.
I hope people read hello peter reviews before using a company.
SO
Sonja O's update01 Mar 2022, 11:06
Reviewer Update
Complaint send 25 February. Received response to wait longer
Before this allready waited weeks for claim to be sorted
Get told to wait another week.
No response on my emails whatsoever after I said it's not exceptable.
I hope people read hello peter reviews before using a company.
Before this allready waited weeks for claim to be sorted
Get told to wait another week.
No response on my emails whatsoever after I said it's not exceptable.
I hope people read hello peter reviews before using a company.
SO
Sonja O's updateReviewer Update
03 Mar 2022, 07:37Hoping to get final feedback today. No extentions. No explanations as to how the process works.
I want final answers as promised.
I want final answers as promised.
SO
Sonja O's update03 Mar 2022, 07:37
Reviewer Update
Hoping to get final feedback today. No extentions. No explanations as to how the process works.
I want final answers as promised.
I want final answers as promised.
SO
Sonja O's updateReviewer Update
07 Mar 2022, 10:56Why are you so pathetic in answering emails.
Even the person working on my claim Karabo who I email directly and send emails to info and no one feels to even acknowledge receipt of mail.
Even the person working on my claim Karabo who I email directly and send emails to info and no one feels to even acknowledge receipt of mail.
SO
Sonja O's update07 Mar 2022, 10:56
Reviewer Update
Why are you so pathetic in answering emails.
Even the person working on my claim Karabo who I email directly and send emails to info and no one feels to even acknowledge receipt of mail.
Even the person working on my claim Karabo who I email directly and send emails to info and no one feels to even acknowledge receipt of mail.