Pathetic service , zero urgency

Good day

I am reaching out to your business because I have been waiting for my “emergency withdrawal” 2 pots claim that I app**** on the 10th of September 2024. Unfortunately, I am writing to express my dissatisfaction with your claiming process because it has no sense of urgency.

I app**** for my claim on the 10th of September, and I have to date not receive any communication whatsoever for my claim, Only last week on the 1st of October, after waiting on the line for 2 hours, got told payment was done on the 26th September but it rejected due to bank not verifying it, and still no communication was done to notify me about this rejection. I was told to submit my 3-month bank statement and ID, which I submitted on the 1st of October, and I was told it would take 5 days. Today, 8 days later, nothing has been done on my claim

I am now requesting that you take prompt and effective action to remedy these issues. To resolve this issue , please validate & process the claim as all documents require have been sent and your 20-day turnaround time has already passed.

I look forward to resolving this matter amicably