tS
tarnel S

1 reviews | Active since Jan 2016

04 Nov 2024, 15:48

Pathetic service with discusting workers

I cannot believe that im back here on hello peter talking about the discusting service that I am receiving from these people... Firstly I have no satisfaction from them and they just dont give a damn about you as a customer. From July of this year I have been trying to withdraw my funds that has been with them for over 30 years and oh my God it has been the worst thing ever. Before the two pot system i made it clear that i want to withdraw and they had told me in 2 to 4 weeks i will have money... I have filled in all the claim forms and gave them everything that they required and until now i have received nothing!!! The airtime that i put in my phone is more than the money that they owe me at this point and they wont even call a person back when the airtime is finished... I honestly wish i could blast their name on social media and let no one ever sign up with them because wow... They dont care..they will keep your money reinvest it and get rich while you are unable to even get sassa because you have retirement money that they refuse to pay. Bridgette Samuels *** ***

0
Replies (2)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply04 Nov 2024, 16:07
Official
 Dear  Tarnel

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards 
Customer Insights and Escalations 
tS
tarnel S's update25 Nov 2024, 13:39
Reviewer Update
Can you believe it... I still have no reply and no resolution to my issue with this people.

They honestly dont even care. When they take your money its easy but very difficult to communicate and let you know how to get your money out. I will make sure i blast them all over social media and if i can.. Ill get a lawyer because after after 6 months they still have not released my money and they never have a answer why!!!!