1 reviews | Active since Apr 2017
pathetic service once again
<p>I was told that payment will be made and its 15 working days already and I'm not on your system. I went into your office on the 18th April 2017 and a call was made to the trust and beneficiary fund where a lady told me that I was not on your system and that I SHOULD JUST BE PATIENT!!! Who says that. Sort this out. How can I not be on your system?? Your internal process has nothing to do with me. Alexander Forbes transferred this money to the trust beneficiary fund on the 5th april so how can I still not be on ur system??</p>
Good Day -
Thank you for bringing this to our attention. Please accept our apology for the inconvenience caused as your experience is our reality.
I have allocated your complaint to one of our complaints officers who will soon be in touch with you to further assist.
Kind Regards -
Jack Matlou l Complaints And Customer Experience Manager l Operations & Administration l FINANCIAL SERVICES
Good Day -
Thank you for bringing this to our attention. Please accept our apology for the inconvenience caused as your experience is our reality.
I have allocated your complaint to one of our complaints officers who will soon be in touch with you to further assist.
Kind Regards -
Jack Matlou l Complaints And Customer Experience Manager l Operations & Administration l FINANCIAL SERVICES