Pathetic Service & *********** Staff

I am awaiting my pension fund payout for the past month. I receive sms's from AForbes advising that my tax directive has been declined by SARS. First it was due to my ****en name - I have since furnished AForbes with my ID document, together with my Marriage Certificate. Thereafter, I have received multiple sms's saying that my tax directive has been declined by SARS. I have contacted SARS on numerous occasions and they confirmed that no directives were app**** for and that AForbes is lying. I call in almost everyday, get put on hold for 12 - 15 minutes at a time and nobody seems to know what is going on. I send emails and I do not receive a response. I really do not know what to do!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!