1 reviews | Active since Mar 2021
PATHETIC SERVICE FROM ALEXANDER FORBES BENEFICIARY FUND
I put in a request for fund in December 2024..my daughter started university in January..I was told to resend it January 2025..I resent the request on the 21..01..2025..no feed back from the fund..my daughter started varsity 3 weeks ago..she living at nooitgedagt student accommodation..she needs all appliances and items for university..I had to lend money for traveling..because she couldn't move in..she did not have the items..that she needed..she had to move in without most of the items I requested .coz i ddnt have traveling money for hera pensioner..I had to lend money for traveling..I sent an email stating that her traveling cost is more than r500 per day ..the send a r500..I received no feedback no call..no payment..she resent it on her side..and still no feedback..I tried calling only the answering machine ..and a person hold on for more than 10 minutes..what a waste of time and money..can you plse assist
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation