Pathetic service from alexander forbes

I have completed my service at work on the 4th April 2023, I have submitted my document's requested by alexander forbes on the 28th April, a few days later I emailed as enquiry and on 2 occasions I was told 4-6 weeks from the day I submitted, I have not received any payouts in this timescale so I have contacted them on the 30th of May the consultant I spoke to advised that they were waiting on the last contribution from my ex employer and that it was successfully submitted on the 3rd of May she assured me that I Will receive payout within 4-6weeks from the 3rd of May, Today once again I contacted them and consultant I spoke to gave me the exact same story however she advised that everything was submitted on the 15th of June and that I now need to wait 4-6 weeks from 15th of June

I am furious as I need this money and I am not receiving any response from alexander forbes I even went through their complaints process and guess what, I only received a automatic email telling me complaints process is 4working days even that is now out of timescale

It's funny how everyone else I finished received a payout besides myself or even so they received a response with an actual date of pay out besides myself

I need immediate payout as this is pathetic that I am in the second month of being at home and no payout received