Pathetic Service From Alexander Forbes

I worked for a company, 20plus years ago, and did for a reason i cannot remember, not have my provident fund paid out. When i turned 55 and had my retirement plans paid out, i received a mail regarding unclaimed fund, and was given Alexander Forbes mail address to mail my claim documents to. This was done September 2022. December 2022, i was informed my documents have been accepted and loaded. January 5th, 2023, i received a sms indicating my Tax Directive was approved, and that payout will take place within 14 days. Needless to say, i have not received my money, i have been calling, and "calls are logged" to the Fund Administrators, but still no feedback. I have requested names, phone numbers & e mail addresses, for the Fund Administrators, so i can follow up myself, and hopefully get some answers, but that information, apparently, cannot be shared. Alexander Forbes STOLE my money, and now after i was informed i have money owed to me, does not want to pay me out. I was never ever informed by anybody, let alone Alexander Forbes, that i have unclaimed benefits. Is this how they make their money, by *****ing unclaimed funds? Not paying out, only tells me that they are a bunch of ******! No feedback, no communication, NOTHING! The Client Service Centre is also useless! They call logs, and don't communicate with you. If this is the type of service me, as a unclaimed benefit member receives, what is the level of service you get when you allow them to manage your money!? I am at my witz end! This has been dragging on for way too long, and they are just not interested in helping! Trying to squeeze out a little more interest for themselves.