pathetic service from alexander forbes

<p>I have been trying to sort a surplus claim with alexander forbes since March 2016. From the time ICTS their tracking division liaised with me there has been no urgency nor any form of customer service from any of them. I was recently told that as from 7 September my payment will be made. And that it takes 7 to 14 working days. When I asked the alexander forbes Staff member who can I speak to, to speed up the payment process as I have been working on this since March 2016, I was told that at this stage I will have to wait out the max 14 days period. This is so ridiculous. Today will be the end of the 11 th day. The fact that they clearly wait until the last hour to finalize one's file is really poor, pathetic and upsetting. From working with them their staff have never shown their willingness to sort things out. The one guy told me not to worry that at most the monies are released before the 7 days, but I guess that is also bull****. Alexander Forbes is clearly more interested and puts more urgency on signing up clients for different products and deducting monies from clients but when it is time to pay our claims then they are lenient and pathetic. If there is anyone who know how to ensure to get monies out of the pathetic company Alexander Forbes, then please let me know. I'm angry at this stage to say the least.</p>