Pathetic service for such an organisation

Pathetic service, submitted 9 September till to supporting documents submitted 4 October after following up and still no payment. No updates at all, the one time I got one, incorrect information as it says payment is rejected by my bank yet it was rejected by their system internally. Consultants giving different information each time I call. No feedback from 6 consultants who all promised to give me an update. If I had my way I would move my funds from them. Incorrect details even after updating them since 2018.