Hellopeter
Share Your Experience
eE
euphoniam E

1 reviews | Active since Jan 2013

27 Jan 2022, 18:13

Pathetic service for Claim payout

Alexander Forbes service is pathetic 😒, the company that I was working for submitted our claim forms in bulk for the Retirement Savings last year Dec 2021 and O fill in all necessary documents and signed after 3 days I received an sms stating that my claims will be paid within 30 days, after some days I received an sms again from AF stating that my funds were REJECTED DUE TO BANK VALIDATION PROCESS, I called them and I was asked to send my bank statement which I did, believe you me I haven't received my funds and I'm still receiving the same sms of a BANK VALIDATION PROCESS even though all the docs and bank statements are sent. I call AF almost everyday inquiring about my funds and no one is giving me feedback, they will promise to call you back and promising me that it will be sorted the next day but nothing has happened till today the 27thJan 2022. Calling the you will hold forever, I've called their admin,call centre and complain department nothing has been done.

0
Replies (2)
eE
euphoniam E's update28 Jan 2022, 20:27
Reviewer Update
Alexander Forbes really don't value their clients, for some reason my banking details were captured incorrectly for the funds to be transferred to my account yet when I was submitting for a claim confirmation of banking details was attached, how that was done I don't know and now I received a call in the morning and was promised that it will be sorted out and I will received my funds, instead today for the 5th time I received an sms again stating funds were REJECTED DUE TO BANK VALIDATION PROCESS, while I received a call promisin it will be sorted. This is frustrating will one has a child to take care of and things to do.
eE
euphoniam E's update01 Feb 2022, 17:23
Reviewer Update
Alexander Forbes hasn't paid my funds since last year, last week I received an email showing that they've been trying to pay my money and I've noticed that the captured account number it's wrong and apparently they have fixed it and tried to pay again it rejected again and this time my account it's correct another problem was created and I was told my name doesn't match yet they have my ID,Bank Statement and my claim forms, I called to find out why my name doesn't match no answer was given. Today I received and email stating my surname doesn't match and they telling me to go to the bank to change my Surname,yet again they have all my documents with the same surname they telling me to go change. Services level it's 0, it was nice taking the money and now paying it it's a problem. I'm so frustrated and this whole thing it's stating to affect my health. I have a 12yr old to take care of,school transport to pay. It's bad 😞