GM
Grace M
1 reviews | Active since Jul 2021
01 Mar 2023, 07:52
Pathetic service for a financial institution
No sense of urgency at all....you will call until you ran out of airtime Email sent and no feedback Not adhering to ther turn around time Kids Need to go to school but they just don't care Home affairs is way better I wonder if we made a right choice 🤔
Helpful (0)
Replies (5)0
Replies (5)
Alexander Forbes Financial Services's replyOfficial
01 Mar 2023, 08:55Dear Grace
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply01 Mar 2023, 08:55
Official
Dear Grace
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
GM
Grace M's updateReviewer Update
02 Mar 2023, 07:45I honestly lost confidence in this company..was promised to be phoned back yesterday to be updated ... I guess who do I think I am..?
Promises but no results...
Promises but no results...
GM
Grace M's update02 Mar 2023, 07:45
Reviewer Update
I honestly lost confidence in this company..was promised to be phoned back yesterday to be updated ... I guess who do I think I am..?
Promises but no results...
Promises but no results...
Alexander Forbes Financial Services's replyOfficial
02 Mar 2023, 08:19Dear Grace
Thank you so much for brining your concerns to our attention. I am sorry to learn that you’re dissatisfied with our service.
Kindly note we can confirm that there was a response provided to the confirmed email address.
Kind Regards
Thank you so much for brining your concerns to our attention. I am sorry to learn that you’re dissatisfied with our service.
Kindly note we can confirm that there was a response provided to the confirmed email address.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply02 Mar 2023, 08:19
Official
Dear Grace
Thank you so much for brining your concerns to our attention. I am sorry to learn that you’re dissatisfied with our service.
Kindly note we can confirm that there was a response provided to the confirmed email address.
Kind Regards
Thank you so much for brining your concerns to our attention. I am sorry to learn that you’re dissatisfied with our service.
Kindly note we can confirm that there was a response provided to the confirmed email address.
Kind Regards
Customer Insights and Escalations
GM
Grace M's updateReviewer Update
11 Mar 2023, 19:56Lost for words....
Different answers every time ..still waiting for feedback Not sure if their emails are still working.
Delaying tactics once again
Different answers every time ..still waiting for feedback Not sure if their emails are still working.
Delaying tactics once again
GM
Grace M's update11 Mar 2023, 19:56
Reviewer Update
Lost for words....
Different answers every time ..still waiting for feedback Not sure if their emails are still working.
Delaying tactics once again
Different answers every time ..still waiting for feedback Not sure if their emails are still working.
Delaying tactics once again
Alexander Forbes Financial Services's replyOfficial
13 Mar 2023, 09:15Dear Grace
Thank you so much for brining your concerns to our attention. I am sorry to learn that you’re dissatisfied with our service.
Kindly note we can confirm that there was a response provided to the confirmed email address.
Kind Regards
Thank you so much for brining your concerns to our attention. I am sorry to learn that you’re dissatisfied with our service.
Kindly note we can confirm that there was a response provided to the confirmed email address.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply13 Mar 2023, 09:15
Official
Dear Grace
Thank you so much for brining your concerns to our attention. I am sorry to learn that you’re dissatisfied with our service.
Kindly note we can confirm that there was a response provided to the confirmed email address.
Kind Regards
Thank you so much for brining your concerns to our attention. I am sorry to learn that you’re dissatisfied with our service.
Kindly note we can confirm that there was a response provided to the confirmed email address.
Kind Regards
Customer Insights and Escalations