PATHETIC SERVICE

I submitted a 2 pot claim and I got an email saying the tax directive was declined by SARS. I called SARS and was informed it was declined due an error on the ID number submitted by AlexForbes. I called Alexforbes to give feedback and was asked to provide a Notice of registration letter. This requested letter was sent on 26th November. Today 2nd December when I call Alexforbes to follow up, I get told they haven't reapp**** to SARS because 'they have 20 working days' to provide feedback. Does Alexforbes just sit back and not action things because they have 20 working on a matter? THIS IS PATHETIC