Pathetic Service!!!!!!

I am extremely dissatisfied and disappointed on how Alexander Forbes has been handling my claim. I submitted my claim in August 2025 and have been following up week in week out for constructive feedback. The consultant that is handling my claim is Malebo Mokhine and she been showing complete lack of urgency. I submitted all the necessary documents in august, and this lady keeps on lying and making stupid excuses. It is almost 3 months, and I still have not received my money. When I followed up on Monday, the payroll manager from my previous manager was surprised that I have not been paid and mentioned that this issue has been going on for too long and it needs to be finalised. Instead Malebo requested my contact number that they have on the system. Its Friday today and she has not called. I work in the serviced industry, and this is totally unacceptable.