Pathetic service

What pathetic service. First the application submitted by my HR was unsuccessful, but they didn't notify anyone if this. If I hadn't called they would not have said anything.

After successful submission, they notify me that they require my marriage certificate, new ID and bank details with my married surname, fine i understood and sent same to them.

After a few days I checked online and saw that the Payment was Requested, I called and held on for 20 minutes without a response, then I called back and a very rude assistant was on the line. They haven't updated my marriage surname on the system even after receiving the documents. They haven't verified the banking details, didn't notice that marriage certificate and ID were in one document.

He tells me that they have to verify banking details which takes 5 business days, to verify a human with the bank.

I am so upset with this whole process.