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Andre D
1 reviews | Active since Mar 2023
23 Jan 2026, 16:12
Pathetic service!!!
Why do you guys have a deceiving auto-response email? Every time an email is sent to ***, it will show that you will respond to our complaint within four business days, and then a person waits for weeks on end with no one assisting, and has to escalate and go to other avenues to be assisted. I sent an email on 09 Jan 2026 and another last week, and I am still waiting for someone to assist till now, no response. This is pathetic, as I have now been penalized by SARS because of your negligence. I need you guys to rectify your error ASAP! on my account.This is ridiculous service.
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Alexander Forbes Financial Services's replyOfficial
23 Jan 2026, 16:33 Dear Andre,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate your complaint and provide feedback on the contact details provided.
Regards
Alexforbes Customer Experience
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate your complaint and provide feedback on the contact details provided.
Regards
Alexforbes Customer Experience
Alexander Forbes Financial Services's reply23 Jan 2026, 16:33
Official
Dear Andre,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate your complaint and provide feedback on the contact details provided.
Regards
Alexforbes Customer Experience
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate your complaint and provide feedback on the contact details provided.
Regards
Alexforbes Customer Experience