1 reviews | Active since Apr 2025
Pathetic service
I resigned from my previous employer on 17 January 2025, and all the necessary paperwork for my provident fund payout was submitted on 29 January 2025. It is now the end of April, and I still have not received my payout. Every time I follow up via email or phone, I receive vague and inconsistent responses—ranging from "waiting for SARS clearance" to other unexplained delays.
The service has been incredibly poor, with no sense of urgency, accountability, or proper communication. I have been left in the dark for months, with no concrete updates or resolution. This has been an extremely frustrating experience, and I am honestly relieved to be moving my funds away from this provider.
I would not recommend this company to anyone who values efficient service and transparent communication.
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation