EE
Eva Eva.mapalakanye
1 reviews | Active since Mar 2023
01 Oct 2024, 12:21
Pathetic service
I submitted my claim on the 11th September. To date the status is still stuck on paid but my money is not being paid? I know of people who put up their claims way after me but got paid already?What pathetic service is this Alexander Forbes? I really thought this company was authentic. I am so disappointed 😞
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Alexander Forbes Financial Services's replyOfficial
01 Oct 2024, 14:04Dear Eva
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply01 Oct 2024, 14:04
Official
Dear Eva
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation