PV
PAULUS V
1 reviews | Active since Jul 2019
08 Jul 2025, 03:09
Pathetic service
I'm really disappointed in the service I received,I sent several e-mail to request my details updated on my af access retirement fund but no one assisted and I asked myself a lot of questions about the level of service we are getting as members,it's been two months now without assistance and I cannot log in to my profile.
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Alexander Forbes Financial Services's replyOfficial
08 Jul 2025, 08:05Dear Paulus, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply08 Jul 2025, 08:05
Official
Dear Paulus, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations