Pathetic service delivery

Since Momentum has taken over Alexander Forbes the service is pathetic for lack of a better word. Since last Friday I have to continuosly follow up with Momentum regarding my claim to no avail. Each time I call I am advised that someone will call me back. Guess what, I am still waiting.....shocking to say the least. One would have thought the service would improve since Momentum took over but one was wrong. My policy number is ***-2 and my tel no is ***. I sincerely hope someone will have the decency to attend to me as a client.