Pathetic Service

I have been struggling with Alex Forbes since February 2024 regarding my withdrawal, pathetic service, on the phone with the call centre almost twice a week ONLY for no one to be able to tell me how far my withdrawal is, today I asked the call centre agent how do I know that you followed up and the answer was they will email or call me strange that I haven't even received a reference number on the past 2 months, called again today and asked to be put through to their queries / complaints department and after 7 minutes of waiting ended the call. Still not feedback on progress, I find that pathetic.