LD
Lynette D
1 reviews | Active since May 2015
06 Aug 2021, 16:18
Pathetic service
The service I received today from this department is pathetic .I have spent over 200 airtime and a day off work for wrong information given by the consultant.Neo needs to be taught proper skills when dealing with clients.she puts me on hold for over 10 minutes thereafter tells me she is going to transfer me to an administrator knowing fully well I'm not allowed to speak to one.my call was dropped and once again had to call back
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Alexander Forbes Financial Services's replyOfficial
10 Aug 2021, 15:33Dear Lynette Draai
Thank you for taking the time to advise us of the service that you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
Further to our email correspondence at 13h20 on 10/08/2021, we confirm that your case has since been resolved.
Kind Regards,
Client Services
UDT-178
Alexander Forbes Financial Services's reply10 Aug 2021, 15:33
Official
Dear Lynette Draai
Thank you for taking the time to advise us of the service that you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
Further to our email correspondence at 13h20 on 10/08/2021, we confirm that your case has since been resolved.
Kind Regards,
Client Services
UDT-178