AB
Alicia B
1 reviews | Active since May 2014
16 Sept 2024, 16:25
Pathetic service
This is the worst level of service I have ever encountered. You are a well established company with a solid reputation, or so I thought. My claim’s tracker has not moved in 6 days. There are people that brag about their claim being submitted on 10 September and being paid out on 13 September. Is that 20 days? Because 20 days is the generic response given regarding TAT. My employer made a huge mistake by moving our fund from Sanlam to you.
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Alexander Forbes Financial Services's replyOfficial
17 Sept 2024, 13:09Dear Alicia,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply17 Sept 2024, 13:09
Official
Dear Alicia,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations