wN
wanda N
1 reviews | Active since Jul 2013
02 Dec 2020, 17:32
Pathetic Service
I am getting more and more dumbfounded by the quality of service this company is giving out. Is it that difficult to follow up with a customer after you spoke to them over the phone and I Quote " I will call you back before the end of business today after I have followed up on your claim"!! I mean if you have got no feedback yet, why not call me to tell me that?? What the ****** hell??
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
03 Dec 2020, 07:09Dear Wanda
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Client services
Alexander Forbes Financial Services's reply03 Dec 2020, 07:09
Official
Dear Wanda
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Client services