pathetic service

my name is Zelda kafi ,i have lodge in a claim on the 09/09/2024 for my 2 pot still today the claim is still on verifying status ,i have been calling and sending emails and eventually i was told to documents which are my marriage certificate and my id of which i don't understand why as they have been getting my money every month on my ****en surname and no one ever question my marriage status . from all the hustle i also want to give compliment to Thando from all the consultants that i spoke to she tried her best to assist even though I'm still waiting for my money .