PA
Priscilla A
1 reviews | Active since Apr 2017
30 Jan 2024, 15:56
Pathetic Service as usual
I sent off new banking off details ..31 Dec.. they called last fday n sent sent a consent form that I had to fill in last fday I got paid the 13..12 2023..last n still ddnt receive my monthly payments n it's the 30th
Helpful (0)
Replies (5)0
Replies (5)
Alexander Forbes Financial Services's replyOfficial
30 Jan 2024, 16:13Dear Priscilla ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply30 Jan 2024, 16:13
Official
Dear Priscilla ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
PA
Priscilla A's updateReviewer Update
31 Jan 2024, 14:32What is wrong with your beneficiary admin team
I called *** a million times and no one is answering
I called *** a million times and no one is answering
PA
Priscilla A's update31 Jan 2024, 14:32
Reviewer Update
What is wrong with your beneficiary admin team
I called *** a million times and no one is answering
I called *** a million times and no one is answering
PA
Priscilla A's updateReviewer Update
31 Jan 2024, 14:32Please call me asap
PA
Priscilla A's update31 Jan 2024, 14:32
Reviewer Update
Please call me asap
PA
Priscilla A's updateReviewer Update
31 Jan 2024, 14:32I am trying for the past hour to call you but no one is answering
PA
Priscilla A's update31 Jan 2024, 14:32
Reviewer Update
I am trying for the past hour to call you but no one is answering
Alexander Forbes Financial Services's replyOfficial
31 Jan 2024, 16:51Dear Priscilla
Please be advised that one of our specialists will be in contact with you.
Please be advised that one of our specialists will be in contact with you.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply31 Jan 2024, 16:51
Official
Dear Priscilla
Please be advised that one of our specialists will be in contact with you.
Please be advised that one of our specialists will be in contact with you.
Kind Regards
Customer Insights and Escalations