Pathetic service and their system

Hello Peter complain does not work with this company, they are very *********** and will do anything in the power not to provide services. Instead you get a complains consultant who does not even know what they doing let alone to a case research before responding to a complaint. Maybe they hoping as a customer you will end up giving up as clearly that’s their mission . Drag their feet till you give up . How can money that was already paid out and you used incorrect name for payment, all must start from scratch!!!!!! Even tax has been deducted but no such feedback is provided instead we are told to start everything from scratch. Whose fault is it that they provided wrong documents to us ? Why should we suffer for their incompetence