Pathetic service and a dont care attitude.

If i could give then a zero i would. I left my employment on the 31 March 2025. My withdrawal was send through and the confirmed they received it on the 1st of April 2025. It took them over a month just to prcess my claim. You can call the call centers and each and every one gives you a different excuse. I logged a complaint, what a wast of time as they dont get back to you and dont even bother to reply. I know my claim was send to SARS and they received the paperwork back and my claim moved to payment. And according to the email communication from they customer care representative at this stage it takes 3 to 5 working days. So this morning i called again and was told they in a teams meeting and i need to call back at 10. She told that yes my claim is at payment but not authorized *3 working days and still not even authorized) and after authorized it takes 7 to 14 working days for payment to be made and additional 3 days to reflect in my bank account. They have no urgency to finalize claims and do not care that their delays or incompetence is playing with their clienta livelihood. They do not care. I have been without an income since April and need my fundsnto start our business to generate an income. This is the most pathetic service i have come across. If you are an individual or corporate company (my funds were part of a well know, huge corporation) and still they done care. I have informed all my old colleagues and shared the communications with the advising them ti withdrawal their funds and invest somewhere else as you will wait for ever to get the they so desperately needs when they leave the company. People please dont end up like so many of the Alexander Forbs clients. Invest with any one else but them.