kM
kristine M
1 reviews | Active since Feb 2013
19 Sept 2024, 00:21
Pathetic service
I claimed my two pot withdrawal on the 6th already and I'm yet to get any response from Alexander Forbes I have emailed them a few times and don't get a response and calling is a waste of time as I work in retail I can't be on my phone worst service ever and not the first time either.
Helpful (0)
Replies (4)0
Replies (4)
Alexander Forbes Financial Services's replyOfficial
19 Sept 2024, 09:22Dear Kristine
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply19 Sept 2024, 09:22
Official
Dear Kristine
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
kM
kristine M's updateReviewer Update
19 Sept 2024, 10:15Good day,
Thank you for your response I rely hope this gets resolved soon I just wish one would get a response from Alexander Forbes sadly this is the second time I'm battling to get what I have claimed.
Will await a response I am hoping this will be swift.
Kind regards
Kristine Martin
Thank you for your response I rely hope this gets resolved soon I just wish one would get a response from Alexander Forbes sadly this is the second time I'm battling to get what I have claimed.
Will await a response I am hoping this will be swift.
Kind regards
Kristine Martin
kM
kristine M's update19 Sept 2024, 10:15
Reviewer Update
Good day,
Thank you for your response I rely hope this gets resolved soon I just wish one would get a response from Alexander Forbes sadly this is the second time I'm battling to get what I have claimed.
Will await a response I am hoping this will be swift.
Kind regards
Kristine Martin
Thank you for your response I rely hope this gets resolved soon I just wish one would get a response from Alexander Forbes sadly this is the second time I'm battling to get what I have claimed.
Will await a response I am hoping this will be swift.
Kind regards
Kristine Martin
kM
kristine M's updateReviewer Update
24 Sept 2024, 20:53Well not to my surprise have I once again experienced pathetic service I have been informed there is a pending exit claim yet I'm still working for the same company and I claimed once from alexforbes last year for my unclaimed pension from my previous employer I am very disappointed because this is my second bad experience and our company has alot of employees with pensions with Alexander Forbes this is so disappointing because not only am I being told to submit digitally on one email then I'm being told about an exit claim please get better training for your people because this is grounds to get the ombudsmen involved because I am not able to submit online as the claim is still showing as pending
kM
kristine M's update24 Sept 2024, 20:53
Reviewer Update
Well not to my surprise have I once again experienced pathetic service I have been informed there is a pending exit claim yet I'm still working for the same company and I claimed once from alexforbes last year for my unclaimed pension from my previous employer I am very disappointed because this is my second bad experience and our company has alot of employees with pensions with Alexander Forbes this is so disappointing because not only am I being told to submit digitally on one email then I'm being told about an exit claim please get better training for your people because this is grounds to get the ombudsmen involved because I am not able to submit online as the claim is still showing as pending
kM
kristine M's updateReviewer Update
20 Oct 2024, 13:54Claim finally paid 16th of October this is a cause for concern as funds are still invested with the company what happens when we retire is a concern
kM
kristine M's update20 Oct 2024, 13:54
Reviewer Update
Claim finally paid 16th of October this is a cause for concern as funds are still invested with the company what happens when we retire is a concern