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bongeka D
1 reviews | Active since Jul 2015
13 Sept 2023, 10:17
Pathetic service
I resigned from my company in July. A claim was submitted on the 8th of August and since then AF has been sending me from pillar to post. Attooh administers have been escalating the matter since last week Wednesday. Jerome from AF even confirmed on an email that the amendments have been done but until today nothing has been done. The matter was even escalated by Attooh administors to AF management but again today I'm still told that the withdrawal has not been done.
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
13 Sept 2023, 10:30Dear bongeka
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply13 Sept 2023, 10:30
Official
Dear bongeka
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
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bongeka D's updateReviewer Update
20 Sept 2023, 09:50It's 7 days later. Nothing has been done. When I check online the claim is still not registered. The last communication I got was that the matter would take 7days and I am still waiting 7 days later. I am getting the bottom of the barrel from AF
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bongeka D's update20 Sept 2023, 09:50
Reviewer Update
It's 7 days later. Nothing has been done. When I check online the claim is still not registered. The last communication I got was that the matter would take 7days and I am still waiting 7 days later. I am getting the bottom of the barrel from AF