CB
Candice B
1 reviews | Active since Sept 2024
30 Sept 2024, 15:14
Pathetic Service
I did a 2-pot claim on the 5th of September to date I have not received any feedback, send supporting documents everything. Call the call center 5times and hold for more than 45min with no answer. BAD the worst service I have every experience.
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
30 Sept 2024, 19:56Dear Candice
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply30 Sept 2024, 19:56
Official
Dear Candice
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation