1 reviews | Active since Jul 2013
Pathetic service
On 28 November 2024 I have submitted all the required documents for my claim and was told that payment takes up to 4 weeks.
When I phoned to follow up today, I was told that my claim was rejected due to outstanding documents.
The most disappointing thing is that no one from Alexander Forbes bothered to either phone or email me to inform me that the claim was rejected or to request “outstanding documents”
I had to resubmit the documents today and it has to go for approval yet again and then will only be paid after 10 working days!!!! So I have to endure inconvenience due to their incompetence!!!
What happened to customer service? Do we need to baby and follow up on companies 24/7 now? Surely the fees we pay should include customer service?
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation