Pathetic *********** service!!!

I'm absolutely appalled at the service I have received!. My 1st follow up I was told they waiting on my employer to make the final provident fund contribution. After emails and phone calls, my previous employer said they already made the contribution and there is no other contribution to be made. Call AF again then all of a sudden they can see the payment but Back Office has not allocated it yet. Agent will escalate. I call back the following week. Still waiting. Eventually after 3 calls they sent the tax directive 26th July. 27th I get a sms SARS declined the tax directive, I must contact SARS and then call AF once its resolved. Contact SARS (that's another complaint I will post later) they give me the run around. Contact SARS again only to find out Alexander Forbes submitted the claim with incorrect information. The very 1st page of my claim the top part is someone elses details and tax number and the bottom part of the page is all my details. What incompetence is this!!!!!! Then they have the nerve to tell me I need to email them my SARS notice of registration and call back in 30 mins to have that very notice of registration emailed to the Fund administrator!! How the hell do you submit a claim with 2 different peoples details on it??!!! And how long must I wait now???? My colleague that resigned 10 days after me got his funds on 5th July already!! This is absolutely pathetic!!!! And why should I call back to follow up...it should be the other way around!. And by the way after speaking to numerous agents the only agent who actually apologized for all this bull**** Inconvenience was Andile Khumalo. She was efficient and professional!! If only could convince other companies to move from AF because it's the employees that suffer & struggle just to get their payout. Cheri Joubert