PATHETIC SERVICE

I am extremely upset with the terrible service I’ve got from forbes. I sent through my manual savings claim on the 6th September as it is impossible to get onto the AF Connect site for the last month.

I have done weekly follow ups to forbes telephonically and was always told my claim is in progress. Today after almost 20 days I get an email stating “my form is incomplete and my claim is cancelled” nowhere on the email does it say what is incomplete as my form is fully complete and this is probably just a way for yourl to reduce volume well yourl got the wrong customer cause I will escalate the hell out of yourl.

I will not wait another 20 days, as yourl should have gotten back to me a day or 2 later stating EXACTLY what is incomplete not after 20 days with no detail. I have been on hold waiting for my call to be taken for a total of 3hrs today, I have been trying to get onto the AF Connect portal since this morning but it just hangs.

And I will not be patient any longer I have been for the last month, it is pathetic how poorly yourl plan for high volume.