ZM
Zandile M
1 reviews | Active since Dec 2020
06 Sept 2024, 11:29
Pathetic service
Alexander Forbes promised us that the site will be up and running on the 3rd. Up until now we still struggling to withdraw our two pots. We getting message that there’s too much traffic yet it’s all lies. How can there be traffic at 00:00 midnight basically the whole night. They need to pull up their socks they failing their customers while other people are claiming their money with no hassle with their respective companies.
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Replies (1)Alexander Forbes Financial Services's replyOfficial
06 Sept 2024, 13:44Dear Zandile
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologize for any inconvenience this may cause and appreciate your understanding and patience
We apologize for any inconvenience this may cause and appreciate your understanding and patience
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply06 Sept 2024, 13:44
Official
Dear Zandile
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologize for any inconvenience this may cause and appreciate your understanding and patience
We apologize for any inconvenience this may cause and appreciate your understanding and patience
Kind Regards
Customer Insights and Escalations
