RP
Roshika P
1 reviews | Active since Jun 2015
13 May 2019, 10:37
Pathetic Service
I would like to lodge a complaint regarding the process for a withdrawal from the UKZN Provident Fund.
I have provided Alexander Forbes with my identity documents and proof of banking details as requested however I have been advised the I cannot receive my monies until I change the details on my bank account back to my ****en name. I have recently been to Standard Bank and I was informed that the bank's system is now linked to home affairs. To change my surname with the bank, I will have to complete a change of surname with Home Affairs.
Is there anyone who can assist me in this regard as I am highly frustrated with the service that I am receiving from your call centre.
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Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
13 May 2019, 11:36Thank you for bringing this matter to our attention.
We apologise for the service you've experienced.
We are investigating this matter and will be in contact with you via the details provided.
Kind Regards
Bengy Marais
We apologise for the service you've experienced.
We are investigating this matter and will be in contact with you via the details provided.
Kind Regards
Bengy Marais
Alexander Forbes Financial Services's reply13 May 2019, 11:36
Official
Thank you for bringing this matter to our attention.
We apologise for the service you've experienced.
We are investigating this matter and will be in contact with you via the details provided.
Kind Regards
Bengy Marais
We apologise for the service you've experienced.
We are investigating this matter and will be in contact with you via the details provided.
Kind Regards
Bengy Marais
RP
Roshika P's updateReviewer Update
15 May 2019, 10:51I note that my issue has now been resolved, however I do not know whom to thank as I was not contacted telephonic ally, subsequent to lodging my complaint on Hello Peter. To whoever assisted in the resolution of my complaint, thank you, it is much appreciated.
RP
Roshika P's update15 May 2019, 10:51
Reviewer Update
I note that my issue has now been resolved, however I do not know whom to thank as I was not contacted telephonic ally, subsequent to lodging my complaint on Hello Peter. To whoever assisted in the resolution of my complaint, thank you, it is much appreciated.