KS
Khatoon S

1 reviews | Active since Aug 2017

08 Feb 2019, 10:44

Pathetic service

I submitted a claim on 11 December 2018, and ever time I call for feedback there is a different answer. It was first at back office than laat week it was finilized for payment by 06.02.2019 now back office is again busy finiliazing. Is there aomebosy that really knows whats happening. Thia is a coporate company i cant believe that the sercice is so pathetic, not mentioning my irritating ex spouse that jst knw how to **** me off and youll are jst helping the process. Please give him and myself proper feedback. I dont know if someone is lying or jst not soing their job, and he says Im the one lying. I NEED proper feed back with correct dates not maybes, n please contaxt him as well as I am not hes PA. He did not hire me neither did Alexander Fobes

0
Replies (2)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply08 Feb 2019, 11:01
Official
Dear khatoon-bibi-mahomed-subban


Thank you for taking the time to advise us of the delays in your claim.


I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.


I will investigate into your query and provide feedback with the contact details provided.


                                                   


Kind Regards,


 


Client Services


KN


KS
Khatoon S's update14 Feb 2019, 11:46
Reviewer Update
This is the response below from AF received on 08.02.2019, today is the 12.02.2019 and still no feedback has been given. What kind of service is this. "Dear khatoon-bibi-mahomed-subban Thank you for taking the time to advise us of the delays in your claim. I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused. I will investigate into your query and provide feedback. Kind Regards, Client Services"