Pathetic service

I lodged a complain with AF regarding an advisor that gave me the incorrect advise. It took AF 2 weeks to acknowledge my complaint and respond and this is after I sent it twice. Their promised turn around time is 24-48 hours which is a complete lie. Then a consultant named Thandi Ntuli responded and told me I would be refunded a portion of my premiums and that requires management approval, its now 5 days later and management is still struggling to approve the request. The response I was given is very pathetic, I didn't take out funeral cover for enrichment the purpose was to cover the costs of funeral for the insured. The fact that you going to refund measly premium does not compensate for the costs I incurred for the funeral because I was incorrectly advised. This is unfair and totally unacceptable, you must honor my claim that's all.