JS
Julia S

1 reviews | Active since Jun 2016

26 Apr 2017, 03:48

Pathetic Service!!!

<p>I wrote an email to a supposed Financial Planner (Tsholofelo Mphahlele), that Iam charged a fee for, on the 15 March 2017 requesting that my funds currently sitting on the Preservation Fund be transferred to the SBG Provident Fund. I haven't received a response to date. I called the customer service and was referred to the same financial planner.</p> <p>I then forwarded the same email to Sugendree Moodley on the 18 April 2017,who also forwarded to another department and I never received a response ever again. We then wonder why this country is in a pathetic state it is in. If Alexander Forbes is going to charge me for a Financial Planner on a monthly basis, at least let that person avail themselves when I need to use them. Or allocate my portfolio to someone who cares about their job.</p> <p> </p>

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply26 Apr 2017, 07:33
Official

Thank you for bringing this matter to our attention.

We apologise for the service you've experienced.

We have requested that the relevant department investigate this matter and contact you via the details provided.

Kind Regards

Bengy Marais