DP
Debra P
1 reviews | Active since Mar 2021
04 Mar 2021, 13:51
Pathetic service
Good day.. Ive sent two request.. To the fund on. 08..02..2021..and 15..02..2021..the turn around time is 15 working days.. Ive called.. I sent please call me..no reply.. Ive emailed them.. No reply. .. No contact..theres allways a long waiting period before they make contact.. This is a poor service.. By the time they do make payment.. U dnt get the items u want to buy for the child.
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Alexander Forbes Financial Services's replyOfficial
04 Mar 2021, 14:42Dear Debra
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Client services
Alexander Forbes Financial Services's reply04 Mar 2021, 14:42
Official
Dear Debra
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Client services